We are not liable for any injury, damage, or loss to you, your invitees, or your personal property during your stay. You agree to hold us harmless from any claims arising from your or your invitees' actions or negligence. You and your invitees are jointly responsible for all terms of this agreement. You also agree to indemnify and release us, the property owner, and our agents from any liability related to the use of the property, including but not limited to the interior, exterior, appliances, common areas, swimming pools, hot tubs, equipment (e.g., bicycles, watercraft), and safety gear

To book a reservation you must be at least 21 years of age and remain an occupant for the entire duration of the stay.

In the event of an emergency or an urgently necessary situation that requires the maintenance or repair of the property, addressing a safety issue, or complying with local state or federal law, Small Stays or the property management may enter the property without notice. In all other situations, Small Stays or the property management will seek & receive permission from the guest before entering the unit.

!!!!!!

In the event a situation arises during your stay, we encourage you to address the issue directly and responsibly with the neighbor involved. Should the problem persist or escalate into a life-threatening situation, we advise contacting the local police department or calling 911 for immediate assistance.

We kindly ask that you remove your shoes while inside the property.

Parties are strictly prohibited in or around the property or premises. Any discovery of such activity will result in a $1000 fine. Any damages or additional costs and fines incurred by an unapproved party that may be levied on Small Stays by the property owners, management, and/or authorities will be the sole responsibility of the guest listed on the reservation.

Unfortunately, we do not allow packages or mail to be sent to the address you’re staying at. We recommend finding a local FedEx or UPS. We are not liable for any missing or undelivered mail or packages.

Checkout time is 10am. Your punctuality is appreciated. If you need a late checkout please contact us, we will confirm what time we can accommodate. There is a $65 fee associated with a late checkout. Guests that do not checkout on time may be charged $65 in hourly increments, at the discretion of Small Stays.

Please keep all furniture and décor in their designated places. Please do not rearrange any items.

We understand the importance of providing a pest-free environment for our guests, and we take every possible measure to ensure that our homes are free of pests. However, despite our efforts, we cannot guarantee that your unit will be completely pest-free. If you find pests in your unit during your stay, please let us know immediately so that we can take appropriate action. Please note, we DO NOT provide refunds for pest-related issues.

If you choose to eat in other common areas other than the kitchen or at the table, any damage incurred will be the sole responsibility of the registered guest.

There is 1 security camera installed at the entrance of the unit which monitors activity 24/7. Blocking, disconnecting or tampering with this device will result in immediate eviction with no refund.

We understand the importance of providing a safe and comfortable environment for our guests and take all possible measures to achieve this. However, despite our efforts, we cannot guarantee or control external factors such as stray animals or local transients in the area. Please note that we do not issue refunds or discounts related to these matters. Thank you for your understanding.

We understand that during times of travel, things can be misplaced. However, it is the guest's responsibility to ensure all belongings are collected prior to check out. We are not liable or responsible for any items left behind after your departure. If you believe you have left something behind, please contact us as soon as possible so we can try to arrange a way to get your belongings back to you. If our cleaning staff discovers an item during turnover, we will notify the individual listed on the reservation. Items will be held for 10 business days. After that period, if no contact is made, we will dispose of the item(s) accordingly. Please be advised that there is no guarantee that we can return your items to you; however, we will try everything possible. It is your responsibility to cover any costs associated with the return of your belongings, including but not limited to packaging, shipping, etc. Once your belongings are shipped and we have provided you with a tracking number, we are not liable and/or responsible for any missing or undelivered mail or packages.

!!!!!!!

Smoking is strictly prohibited inside the property. Smoking and/or vaping must be consumed outside the property. Any discovery of such activity will result in a $500 fine. Please dispose of your cigarette in its entirety. DO NOT leave or discard any cigarette butts around the property or premises.

Illegal substances are strictly prohibited in or around the property or premises. Any discovery of such activity will result in a $500 fine.

We take every measure possible to ensure we offer each guest a clean home with everything in working order. Upon arrival, if you find the property not to be cleaned to your standards or find any amenity or appliance defective, please notify us within 24hrs and we will address the item of concern.

Everything in the home is inventoried. We will charge you for any missing or damaged items. Any accidental damage to the property must be reported within 24 hours of occurrence. Failure to report such damages may result in additional penalties and fees. Please note, any linens that are damaged beyond use will incur a charge for replacement. The cost of these replacements will be the sole responsibility of the registered guest.

We understand that circumstances may change, so we aim to provide flexibility while ensuring a fair process for all. Please take a moment to review our cancellation policy, which outlines the terms and conditions for canceling your reservation. By confirming your booking, you agree to the terms below. If you have any questions or concerns, please do not hesitate to contact us. ​ In order to receive a full refund, you must cancel your reservation within 48 hours of booking confirmation and at least 14 days prior to the scheduled check-in date. If you cancel your reservation between 7 and 14 days prior to check-in, you will be eligible for a 50% refund of the nightly rate, along with a full refund of the cleaning fee. Please note, the service fee is non-refundable. ​ Cancellations made less than 7 days prior to checkin, or early departures after check-in will be charged in full and are not eligible for a refund. ​​​​​​​ Please note, refunds will not be issued for cancellations that overlap existing bookings. ​ ​ MULTIPLE CANCELLATIONS Cancellations are limited to three within a 12-month period per guest, under the conditions outlined above. After this, no further cancellations will be eligible for a refund.​

Minors under the age of 18 must be accompanied and under the supervision of an adult and/or guardian 21+ at all times. Guardians and/or the registered guest listed on file are responsible for the safety and well-being of minors for the entirety of their stay. This responsibility includes all aspects of the minor's experience, encompassing any damages, injuries, or liabilities incurred, as well as their conduct, actions, and adherence to our rules and regulations.

Although we offer streaming services such as Netflix, Hulu, and Prime, guests will need to use their own personal login information to access them.

We want you to enjoy your stay, have fun and create memories! Just remember you have surrounding neighbors. Quiet hours are enforced from 10pm-8am. Noise violators will only receive 1 warning. A second offense will result in a $500 fine.

You are welcome to entertain company during your stay; however, any damages or costs incurred by non-registered guests will be the sole responsibility of the registered guest on the reservation. If you wish to accommodate an extra guest, please contact us for approval. Extra guest fees do apply. There is a $20 per-person nightly fee associated with each accommodating guest. Once your request is approved, fees will be requested to be paid via invoice. An email will be sent to you with an attached invoice detailing your charges. Payment is required within 1 hour of approval. If payment is not received within this timeframe, your request will be denied. If you accommodate a guest without approval, the registered guest on file will be charged $150 daily per unauthorized person. Costs incurred will be the sole responsibility of the registered guest.

!!!!!

!!!!!

Pet fees do apply. Pet fees are charged upfront and incorporated into the reservation total. 1-7 days: $25 a day per pet 7+ days: $200 total per pet If your pet is approved for accommodation, it must meet the following criteria: • obedient • friendly • house-trained • currently vaccinated • under your supervision and control at all times • harnessed anytime the pet is exposed to the public PETS ARE NOT ALLOWED ON THE FURNITURE. Violation will result in an additional 250$ cleaning fee. SERVICE ANIMALS – Service animals are welcome in accordance with the ADA. Pet fees do NOT apply to service animals. If you are traveling with a service animal, we kindly request that you provide details about the specific tasks your service animal is trained to perform. This information helps us prepare effectively and accommodate any specific needs related to your animal’s role, ensuring a smooth and comfortable experience for both you and your service animal. EMOTIONAL SUPPORT ANIMALS – Emotional Support Animals are assessed and allowed on a case-by-case basis. We reserve the right to deny any request. Please supervise your pets at all times and ensure they are behaving in a manner that does not cause harm to the property. Any damage incurred by pets will be the sole responsibility of the guest listed on the reservation. This includes, but is not limited to, damage to furniture, carpets, walls, or any other part of the premises. We appreciate your cooperation.

Check-in time is 4pm. You can check-in any time after 4. Complimentary early check-in can be arranged at no extra cost. If you need accommodation regarding your check-in time, please contact us. We will do our best to accommodate any requests based on availability.

A lease that is signed and operated under a business entity to secure several lodging units.

After each stay, we conduct a thorough inspection for any damage and perform a deep clean. This process enables us to uphold the highest standards of quality control and ensure a professional level of cleanliness and upkeep.

Ring video cameras are installed at the entrance of each property which monitor activity 24/7

This depends on the property / owner preference. Typically, we prefer to sign multi-year lease terms.

When we get a reservation request on our direct booking site, an email is then sent to our clients, which requires them to verify their identification and submit their information for a criminal background check. - The link provided takes them to our screening tool, Superhog. ​ Clients provide their full legal name, previous addresses, government-issued ID, DOB and photo for biometric verification. Once completed, the full report is sent back to us, where our compliance team reviews the results and decides in accordance with our screening policy. Successful completion of the screening process is a prerequisite for reservation confirmation. Clients must review and agree to be bound by our rental policies and rules, including community standards, for the duration of their stay. Regarding our regular corporate clients, these guests are already verified, and our corporate client is held liable for the guest. For any third-party booking platforms, we provide our rental policies, rules and community standards for guest review. When a guest makes a reservation, it signifies they have reviewed this information and agree to be bound by our rental agreement for the duration of their stay. Each guest is required to pass a background check, complete a detailed questionnaire, and provide ID. We vet our guests carefully using this information, and reserve the right to cancel any stay that flags our system.

Due to the demographics of our guests, we rarely, if ever, have issues regarding property damage. In a rare and unfortunate event, a guest causes damage to your property. Rest assured, we ensure full insurance protection for your assets with precision.

We enforce a strict no-parties and noise control policy. Quiet hours are enforced from 10pm-8am. To ensure transparency and mutual understanding of expectations, we provide our rental policies, rules, and community standards for guest review. When a guest makes a reservation, it signifies that they have reviewed and agreed to be bound by our rental policies, rules and community standards for the entirety of their stay. Due to the demographics of our guests, we rarely, if ever, experience issues regarding disorderly conduct. In a rare and unfortunate event, a guest becomes disruptive, our noise detector devices, which are installed inside each unit to monitor noise levels, will sound an alert to our local on-site support if noise levels exceed a certain dB level. This allows us to effectively manage any disorderly conduct.

Our guests consist of individuals such as medical professionals, contractors, digital nomads, university and military personnel, business executives and leisure travelers.

This depends on each guest and their needs. Our guests utilize our units anywhere from 1-120 days, with an average stay of 3 nights.

During extended stays, we clean units every 3 days or as requested or needed.

Each unit is strategically and professionally marketed through professional photography and video. We advertise all our units here, on our direct booking site. We also advertise our units on other secure third-party platforms, such as Airbnb, Vrbo, Furnished Finder, booking.com, corporate housing by owner and travelers haven. Rest assured, with any third-party platform we utilize, our units are strategically and specifically listed under a search category designed and designated solely for business travelers. This technique allows us to control the demographic of people who search for and reserve our unit for a stay.

1. We sign a corporate lease with you 2. We pay you the monthly rent 3. We provide housing for our guests 4. We clean and maintain the properties upkeep

Yes. No matter the length of stay, we ensure every guest is vetted beforehand and take all pre-emptive measures regarding safety and security.